IndiGo Airlines: Ticket Cancellation,Baggage Policy and Customer Review

IndiGo Airlines is the largest Indian airline in terms of passenger carried and fleet size. It is a low-cost airline headquartered in Gurgaon, Haryana. It is serving around 58 domestic and 29 international destinations with a primary hub at Indira Gandhi International Airport, Delhi. Indigo Airline codeshares with Turkish Airline and serves other destinations.

Check-in Process:-

The process of Check-in for an Indigo flight is very easy. You can directly do it via a mobile app or online through the website. This process is activated 48 hours prior and continues until 2 hours of departure.

Domestic Travelers can check-in two hours before departure and continues until 45 minutes before departure. While for international travelers check-in begins 4 hours before departure and continues till 75 minutes before departure.

Baggage Allowance of Indigo Airlines:-

Baggage Type	No. of pieces	Maximum Weight	Total Dimension
Carry-On	1	7 kg	55 cm x 35 cm x 25 cm
Checked	1	15 kg (Domestic) 20 kg (International)	158 cm

For additional baggage that exceeds the mentioned allowance charges may apply. Applied charges depend on the exceeding weight:

1. Up to 5 kg over the limit: 750 rupees
2. Up to 10 kg over the limit: 1,500 rupees
3. Up to 15 kg over the limit: 2,000 rupees
4. Up to 30 kg over the limit: 3,000 rupees

Traveling With An Infant?

It is not easy to travel internationally with an infant or a kid. But, Indigo always tries to make the passengers comfortable by supporting parents or family with infants. 

Children of minimum 7 days and under the age of two 2 years are considered as an infant. They can travel without the purchase of seat but, in case you fail to show solid proof of age then full fare has to pay. You need to show the age proof at the time of check-in in the form of:

• Birth Certificate
• Mother’s hospital discharge summary
• Vaccination certificate
• Passport

Flight Delay and Cancellation:-

The airline is responsible to notify you in advance of any delay/cancellation occur in flight. You need to provide the SMS-capable mobile phone number or any other contact information during flight booking to India. Passengers will also be sent the revised itinerary on their registered email address.

1. In case of delay or cancellation of the connecting flight at the point of origin which leads to the possibility of a missed connection at the point of transit. Thus, a passenger can ask for a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.
2. In case of a delay or cancellation of the connecting flight at the point of transit, IndiGo will offer an option to travel on the next IndiGo flight if seats are available; or in another airline or provide lodging for overnight stay to the passenger at the point of transit, ground transportation to and fro the airport and hotel and dinner.

Refund Policy:-

1. For the cancelation of an itinerary refund can be asked in return. IndiGo provides the refund if you cancel the ticket within the limited time. i.e
2. 2 h prior for domestic flights
3. 4 h prior for international flights
4. The process will take around 7 working days to be processed and paid after the deduction of appropriate cancellation fees.
5. If you have booked through a travel agency then refund for the amount will be made to the travel agency’s account after the cancellation of the booking.

Some Facts about Indigo Airline:-

• There is no business and first-class seats in IndiGo Airlines. Only economy class is available.
• No service for special items such as fragile, sports, or oversized baggage so you have to buy an additional seat for such item.
• It is a low-cost carrier with average legroom.
• No free meal is provided, for some additional fare in-flight complimentary meal is offered to passengers
• Free water is provided in-flight.
• IndiGo Plus program offers a variety of perks, including priority seating and complimentary drinks and meals but excluding alcoholic beverages.

Customer Review:-

• S Jahavan (India) 22nd August 2019

I travelled Cochin to Chennai. One of the best parts of flying in Indigo is the timing, always on time. The cabin crews was well trained and pleasant, I truly like the ambience and the behavior of the cabin crew. All i want to say is try Indigo airline and you will feel the difference.

• G Sayakum (Kuwait) 15th August 2019

This is my first fly on indigo, because of the crew. They give a five star service and the flight is on time takeoff and landing. I really appreciate to those staff. I hope to fly again in indigo.

• NareshJallu (United States) 28th July 2019

Delhi to Hyderabad. Highly appreciate the customer-centric service of IndiGo. I was coming from the USA to Hyderabad with an intermediate connection through IndiGo in Delhi. My check-in luggage was close to 45 kg (with an excess of 30 kgs). However, under normal baggage policy terms, the excess amount was coming out to be 30×400 = 12000 INR. Because of two ground staff intervention, they helped me realize the facility of International customers and their luggage benefits. Went the extra mile to confirm the price with the technical service team and made me pay 7800 INR, instead of 12K. I really appreciate these two staff members’ professionalism in taking 40 min extra time to help me and support me throughout the check in process. Thanks to these two staff members for your “Customer Centric” service in the middle of the night for a jet-lagged customer like me. Well done IndiGo Airlines for maintaining such enthusiastic employees.