Dulles International Airport Information And Customer Review

Dulles International Airport referred to as Dulles Airport, Washington Dulles in the United States, located 26 miles (42 km) west of downtown Washington, D.C.

This airport occupying 13,000 acres serves the Washington metropolitan area. More than 60,000 passengers pass through Dulles to and from more than 125 destinations around the world.

Terminal Information:

The airport consists of the main terminal with four of the original gates and two parallel midfield terminals Concourse A/B and C/D.

Main Terminal:

The main terminal consists of “H” Gate which is for waiting areas and the other is a set of four gates with jetbridges that are designated as Concourse Z.

The Concourse A comprises 47 gates in total. This concourse is currently used for international flights. The terminal consists of two security checkpoints connected to the AeroTrain, which links the main terminal with the A, B, and C concourses.

Midfield Terminals:

Concourses A and B: Concourse A consists of 47 gates with a permanent ground level set of gates designed for small planes and regional jets. It is mainly used for international flight operations.
Concourses C and D: The terminal B consists of an underground walkway that connects it to the main terminal. Each concourse has 22 gates i.e C1-C28 and D1-D32.

Airport Facilities:

Information Desk: There are Information desks available at several locations throughout the airport. It can be found at:

Landside: Baggage Claim 6, Baggage Claim 11, Baggage Claim 14
Airside: Near Gate A15, Near Gate B62, Near Gate C17, Near Gate D16.

Moreover, Airport Ambassadors are roaming around the airport.

Luggage Storage: Since there isn’t any luggage storage facility so be prepared for such a situation.
Mobile Charging: There are various free mobile charging stations throughout the gated areas and in the International Arrival area. More than this you can get the gates at B Gate, food court near Gate B73, and in C and D Concourses.
Free WiFi: At Dulles Airport connect to the “FlyDulles” network to access the free wi-fi.
Nursing Room: Families with children have an option of child facility at nursing rooms at this airport. There is a secured and private environment with comfortable seating and power outlets.

It is located at Main Terminal, landside, Airside, Gates A20, B70, C11, and D1.

Children’s Play Area: On a long-layover at this airport you can let your children play and utilize their energy without any worry. Take them to the children’s play area that has The “Funway” which includes airplane-themed elements to climb and slide on, an interactive game system with over 100 games and parents can stay connected and charge their mobiles while watching the kids. It is located at Airside, Gate B70.

Food & Beverages: For your bouts of hunger there are many options available at this airport. More than 30 food and beverage concessions can be found here and the dining options are open 24 hours. Locations are:

Landside: Cafe Americana, Capitol Grounds, Dulles Gourmet Market, and Starbucks

Airside:

Washingtonian News: Concourse B, Gate B38
Capitol City Ink: Concourse C, Gate C14
Bistro Atelier Grab and Go: Concourse D, Gate D14,
Dulles Gourmet Market: Concourse D, Gate D5
Dunkin Donuts: Concourse D, Gate D5, and D26
NBC Travel Store: Concourse D, Gate D1

ATM: There are ATMs, operated by Capital One at this airport. Fees may be applied so it would be better to limit your transactions. Located at both Landside and Airside

Currency Exchange: There is an ICE Currency Exchange that offers the currency exchange facility. It is available at multiple locations in the landside and airside.

Prayer Room: People who seek peace and meditation can enter the prayer room. It is located at Concourse A, airside, Gate A32 and opens 24 hours.

Duty-Free Shopping: There is the number of stores available here where you can purchase anything you want.

Smoking Area: For smokers here is a special area near gates B37, B73, C2, and D30.

Airport Lounges:

Air France/ KLM Lounge at Midfield Terminal, Airside, Concourse A, opposite Gate A22
Virgin Atlantic Clubhouse at Concourse A, Airside, near Gate A32
Turkish Airlines Lounge at Concourse B, Airside, next to Gate B43.

Airport Hotel:

Sleepbox Lounge: It is located at Mezzanine level, between gates A6 and A14, near the AeroTrain in Concourse A.
Washington Dulles Airport Marriott: It is situated about 4 minutes from the airport.
Westin Washington Dulles Airport: It is situated about 10 minutes from the airport.
Best Western Dulles Airport Inn: It is situated about 14 minutes from the airport.

Customer Review:

K Lee (United States) 22nd May 2019: Washington Dulles International Airport is one of those airports that doesn’t usually feel cramped at all. At this time, I was flying to Las Vegas with Frontier Airlines. Now, I live about 3 hours from this airport, and it’s a very long drive, especially with morning traffic.

When we arrived at the Departures Hall, I was fascinated with how large it is. Most other airports feel quite cramped in size, while this airport felt like it was big enough to move around. Now, the staff at Dulles are quite nice, however it feels like some of them don’t really care either of their job or the passengers checking in/leaving the airport.

(BTW, if you fly with Frontier, and you end up departing at Dulles, stay away from them. The staff at the desk are so rude, that we had to wait 35 minutes, and this was just for one passenger.) Once we got passed through security (Took only 10 minutes for the East Security Check), we then headed to the Z Concourse.

(This was my first time at the Z Concourse, btw), and it was very small, but there were enough seats at each gate (Z10 was my gate). There was just one restaurant (I think) at this tiny area. Overall, this airport is very good for domestic travelers, but not for International travelers.

Zeeshan Shah (United States) 7th May 2019:

Dulles continues to improve. When I arrived at the curbside it took me 30 minutes to reach my gate. That includes checking in for my flight, security check, and going to concourse b on the Aerotrain. On my return I experienced the biometric checks at immigration and I was through in less than 5 minutes.

Very pleased the ridiculous customs forms have finally been done away with. My luggage took about 25 minutes to come out. So after I landed it took about an hour for me to leave the airport. Pretty impressive. Now if Dulles can just get rid of the ridiculous mobile lounges.